Dear esteemed members,
I am a new purchaser of MYOB AccountRight. It's possible I am totally ignorant of a simple procedure and claim no great computer literacy beyond the basics. So here is my problem.
For what ever reason I am unable to print out hard copies of my General Journal Entries. The entries I require show up on screen on the transaction journal window area between the dates I've selected. I click the ALL tab as i require all of the entries. I then click on the print icon pict in the top left portion of the window. A new window appears Titled GEneral Journal Report with a large box telling me there's no information to display.
A. This can't be right as the previous window had all the information displayed which I clicked on to print.
B. The filters and parameters are identical.
Yet I canot get the info to print.
Here's the kicker. If I was to choose any of the tabs OTHER than the "ALL" tab on the Transaction Journal Page, they print beautifully. But it doesn't print when i click the word "ALL." Which when you think of should contain those pages that do print. I wouldn't usually care but I do need this feature as it is a great sounding board for all members to work off of to ensure consistency.
I called up Tech support. They told me to clean my cache, which I have done several times. I've rebooted and updated. I've even gone and taken the dog for a walk. He wasn't pleased. All to no avail. I called Tech support again and got bounced around for over an hour with no resolution. Not that impressed with that group so far.
Surely, this shouldn't be that difficult.
Any assiatnce would be appreciated.
Print frustrated