We are having a problem with the super portal - I have spoken to the support staff over the phone, but after several hours we have had no resolution. I'm hoping that someone might know more here, or, if not, an official request for a fix be noted.
When we first used the super portal, we accidentally uploaded a file from MYOB that had the incorrect USI for one of our employees. The payment eventually bounced back, we discovered the problem and updated our files. When uploading the new (correct) file, we were asked to match or create a new member. We created a new member, super payment went through with no issues.
The next time we went to upload a payment file, we were given the option of matching our employee to an existing one in the database, or creating a new member. We created a new member, as we weren't sure which was correct in the list (it's not easy to see at a glance which one is the correct one).
This was repeated (all happened before I came on board), to the point where we now have 7 duplicate members - 1 is incorrect and 6 are correct. To choose the correct member, you need to click on the small arrow to the left and sift through to find the correct USI (and remember which USI is correct!), as obviously all other details (name, address etc) are the same.
I would like to delete the 1 incorrect and 5 of the correct members, so I am just left with the 1 correct entry. It's only a matter of time before the incorrect entry is chosen again.
Support staff over the phone tell me there is no way to delete the old duplicate members, and I certainly can't find a way myself - any suggestions?
