We have just been advised by MYOB support that the ongoing problem of experiencing "Member Matching Exceptions" when uploading files into the MYOB Super Portal (see screenshot) cannot be fixed.
The only solution that has been offered to us is to pay twice as much per month and upgrade to AccountRight, so that we can use "Pay Super" instead of the MYOB Super Portal.
Obviously we don't think it's fair to be charged twice as much just to work around a problem that MYOB can't fix.
I know it's unlikely but... is there anyone here who has had the same problem, switched to Xero, and found the problem resolved?
Or is there another way for us to pay our super and avoid this problem?
Cheers, Graeme