I'm just a bit disappointed, I was away for a week when my MYOB subscription expired. A quote was sent through with an amount that I paid first thing this morning. I rang MYOB to find out now what needed to be done so that I could log in and start to clear up this back log of invoices left for me.
Imagine my dismay when the Customer Support tells me I have to wait up to 24 hours for the EFT payment to clear? I told him that I have a copy of the payment receipt that I could send but he informed me that the system was computerised and that the receipt would not make any difference.
Being a software program for accounting you would think MYOB would understand the neccessity that companies need as to keep their MYOB operational. I know it was our fault that we missed the subscription date, but being a client of MYOB for over 7 years you think they would have offered some type of extension before they cut you off.
Just very disappointed and now have a full day with nothing to do.
Scott