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my.myob logon won't work

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I need to access my.myob to download my invoices. When I attempt to login I get the following:

 

Screen Shot 2017-04-05 at 9.55.11 pm.png

Something has locked my access as I have a valid subscription to Essentials. There was some confusion at MYOB sales when setting up my company account. This appears to be the result. How do I rectify?


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