2 hours is the time spent on line with your chat service to discover that there is a corrupt file with my online service.
8 hours is the down time for our company, while the file is fixed and back on line
6 is the number of people i have spoken to to get the file back on line
2 hours is the time spent this morning trying to upload the file back on line. to then find out it doesnt work !
1 hour is the time spent in the que AGAIN.
1 hour is the time spent with the next "tech support " to fix AGAIN.
0 is information the tech support would take to to formally complain about the previous tech support.
We are a small business, we cannot afford to have phones or staff tied up for hours on end.
Please explain to me again MYOB why is it i pay for "support"
Not a happy customer