Why can't MYOB Essentials reconcile credit cards from a statement that has been downloaded?
Credit cards have two dates for each transaction, one is the date of the purchase and the other is the date the transaction is processed from the account. In Account Edge I can easily not tick the transaction if the amount is not matching the statement, however not in Essentials.
After talking to Essentials technical support on several occassions, I was advised to talk to the bank. CBA Bank told me with credit card accounts, internet banking has the date I made the purchase, my statment has the date the transaction is processed (which can differ by a day or two) and CSV files have both dates on them.
MYOB Essentials doesn't import CSV files.
MYOB Technical support told me the only way I can reconcile my credit card statments is to put in every transaction manually. Who has time for that while running a small business?
I thought reconciling was to match the Essentials transactions with my statements? Why can't I simply click on the green ticks to change it to Manually reconcile or reconcile on a later date? I have talked other online book keeping companies who don't have that issue and say the transactions are usually rectified in the reconciling section (that is what it is for), like in Account Edge.