What a shocker, MYOB take no responsibilities for errors in their application whatsoever! Support while they try are unable to get a higher up to speak to and they expect the customer to fix an issue within their application themselves.
I have a situation where over 700 transactions have mysteriously been reallocated to GST Paid or GST Collected in Bank Transactions, but are correctly coded in Transaction History, now they want me to go away and re-code them! This is an application error not a user error, I have worked in IT for over 21 years so certainly not technology challenged.
Would I recommend MYOB, heck no, MYOB unless you are prepared to do something about this, I will be advising all my clients, contacts and networks to steer clear. Also of course moving back to Xero and demanding a refund!
*Posted on behalf of Lorraine Davis.