When logging on to Essentials yesterday, the Dashboard showed a negative amount for an invoice overdue. Upon investigation, the bank feeds have duplicated the income received for that invoice, and allocated it twice, using different CP numbers and autoreconciling the entries.
This has not happened previously to the file, and should obviously not happen during the ordinary course of operations. Is there a timeframe for MYOB to action a reversal, or is it required to be manually processed - I am unable to unmatch the transaction and delete the erroneous entry and would like to continue with my monthly processing.
