Hi
I am a little frustrated.
I have read other posts that similar to my problem but I am just not getting the answer that I need to correct the error.
I have a customer that as made a double payment with one invoice number. The money has been refunded, but i need to allocate it for tracking purposes. I created a dummy invoice number with a $1 amount. I have tried to match the over payment to this invoice number but it wont allow me to. I have tried to take money from the customer in order to create a refund but it wont allow and wants to match it to a bank account which then make my balance in the bank read incorrectly.
Is there a way of doing this that I have not yet found.
I am really in need of help. Please if anyone has a way please reply.
Thanking you in advance
Lisa