Clik here to view.
Importing from Quickbooks to Essentials
Hi I have a client who has used Quickbooks for years and has recently changed over to MYOB Essentials. We did receive an email in December to convert this Data over for Free but it was only Valid for 2...
View Article100% Salary Sacrifice
I have accidently processed a payroll entry twice where 100% of the salary is sacrificed to super. Can anybody please tell me how I can delete or reverse the duplicate transaction.
View ArticleHow do I force a reload of the bank transactions, ie bank feeds?
For a little while now the bank feeds (from ANZ in NZ) have been delayed by 3 to 4 days. Is this something the bank controls or is this a "pull" from MYOB Essentials. In the case of the latter, is...
View Articletranaction search
The new look banking is useless when searching for a specific transaction allocation list within a date range along with $ total.I searched advertising in the text box and only a few transactions came...
View ArticleHow do I provide feedback on customer service to MYOB
Have just had the worst customer experience ever from and MYOB consultant, am normally a calm person but am shaking right now due to the condescending way I was treated. Asked to be transferred to her...
View ArticleCancel Account
Snipz12091973 I wish to cancel my Essential Account immediately please as my accountant uses another application for my business. Thank you for your time. David Reference Code: 2939061160
View ArticleHow to allocate receipts in Bank feed to Sales Invoices?
Hello, Can anyone advise how to allocate the receipts in auto Bank feed to desired Sales invoices? Even though it can be allocated to A/R but it only updated the Balance Sheet but the Sales Report....
View ArticleSuperannuation on allowances
Hi there, I am paying a travel allowance after tax and have noticed that the system is calculating superannuation on this. It is a reimbursement, so shouldn't accrue super, however there is no ability...
View ArticleClik here to view.
Quote template is different this morning
Hi allI started to writew quotes this morning, but the template has changed from its normal format. This is what it has changed to:I couldn't input any quantities, ended up sending one without...
View ArticleBank Feeds Status
Greetings! I have resubmitted a bank feeds application after my bank required two signatures. I received an email from MYOB suggesting that if I resubmitted the forms via email (bankfeeds@myob.com) it...
View ArticleDeveloper Inactive
Dear MyOB Team, I am facing Developer Inactive issue from more than 24 hours now. As per support team all my credentials are valid and active. I have also written several mails to developers@myob.com...
View ArticlePaying Super Problem
I went to the pay super page in my MYOB Essential, but it seems impossible to proceed: the green button "Pay Super", which is supposed to take one to the next stage (i.e. I'd like to log in into the...
View ArticleBank Transactions
Why can I not see any Bank Transactions under Banking and Transactions, yet when I generate the Banking Transactions for the same account and date range, it lists the Bank Transactions? Thanks Sue
View Articlelog on issues
HelpI purchased an essentials 3 month subscription test drive. I followed the instructions but it will not allow me to log on can anyone help
View ArticleBank Feeds in trial version
HI Can I use the bank feeds function in the trial version or do I have to have a subscription? Would like to get full experience before deciding and this seems key. It doesn't offer me any accounts...
View ArticlePAYE
I have an employee who ends up owing tax every year. She is on Tax Code M. She has asked me if I can increase the PAYE she pays each week. Is it possible to alter the tax calculated in the Payroll...
View ArticleHow to enter a return pay amount after overpaying an employee
For the past three pays I have realised I have overpaid an employee. I have deleted and reentered the correct pays now, but would now like to enter the return amount of money ($1032) into the business...
View ArticleEssentials working with Mozilla
Is anyone else having problems getting into Essentials using Mozilla. We have found today that we can't log in to Essentials with Mozilla - however it does work with Internet Explorer. A client has the...
View ArticleFixing error on bank reconciliation MYOB Essentials
Hi I am trying to allocate transactions from a bank feed and it keeps coming up with the below error"A system error occurred, please try again.If you continue to have a problem accessing pages, please...
View ArticleCould not post payment due to system error
I can't take any payments for some reason. It keeps giving me a message that can't post due to system error. Is this an error from MYOB or do I need to do something about it?
View Article