Banking transactions report
I get the following error "Sorry, the dots just don't join up right now.If you continue to have a problem accessing pages, please contact MYOB Essentials support"when I try to access the Banking...
View ArticleEmailing Customer Statements
When I email statements from MYOB Essentials, they are emailed from my private email address, rather than from the business email address as set up in Business details.This does not happen with...
View ArticlePAYE Payable not right amount
Why has my PAYE payable always in negative. I use Essentials to do my pays and process PAYE thru IRD site etc. When I pay my PAYE I create a purchase and enter the amounts for PAYE and then the 3...
View ArticleSuper Guarantee Calculation is incorrect
Hi,For some reason the SG amount calculated on the pay is 39% not 9.5%. I've checked the employee set up and 9.5% has been entered in the Employer Contribution under the Superannuation Tab. This is not...
View ArticleImport template file
MYOB Essentials wont let me import contacts. I think I am using the correct template. I only want to import first name, last name and email address. I have added this data into the correct columns in...
View ArticleSuper totals on Dashboard
Ive paid super through the super portal and recorded in in my bank transactions however the super total has not adjusted the amount paid on the dashboard. Is there something I need to do manually to...
View ArticleMYOB Essentials down?
Essentials file extremely slow in loading and then I get a message saying the page isn't working.
View Articleterrible phone service
I spoke to an operator and after 5 minutes he asked to put me on hold and I waited for ages. 1 simple question is all I wanted answered.Is it that hard for someone to be trained to answer a simple...
View ArticleEmailing receipts/invoices to the in-tray
I'm having trouble emailing supplier receipts and invoices to the in-tray. I'm using the correct email but each time I try I receive an error message that says that MYOB cannot recognise my email and...
View ArticleRefund to customer for prepayment
We have received prepayment by direct payments (credit card) but the service will not go ahead so how can we refund the money in to customer 's credit card accounts .
View ArticleBank feeds
HiI'm a complete newbie to MYOB Essentials. Set up bank feeds, received the message that bank feeds are ready to use. Have the correct account balance but can't get transactions list except for the...
View ArticleBank Feeds Delay 4/8/2017 - Resolved
Hi Everyone Current Status - Resolved as of 7:20AUEST 4/8/2017 Our team have become aware of a delay in the flowing of bank feeds data for some MYOB Essentials clients today 4/8/2017. We are working...
View ArticleMyob Essentials Down?
Is there an issue with Myob Essentials, I cant seem to sign in. The page just times out.The service this week has been extremely poor, slow to respond or timing out, it seems to be a common issue are...
View ArticlePayroll Summaries 2016/2017
After running our PAYG summaries; our accountant told us they were incorrect as Essentials does recognise/cater for salary sacrifice (in this case superannuation) and they had to hand write and...
View ArticleRemember purchase descriptions for supplier invoices and allocate
I post regular weekly invoices from suppliers and I'd like to have MYOB remember the item description. For example, our milk supplier delivers a range of dairy products and invoices me each week. When...
View ArticleRe: Sorting invoices by purchase order number and other workflow improvements
Hi Erik, Thanks for the up date. In order to be able to understand all the updates, I followed the link to the Essentials Ideas Exchange and it says that there have been 115 ideas implemented. Would...
View Articleemailing
I would like to know how to change the address that our emails come from. When I email an invoice, quote or payslip the name where it came from is our business name and not our trading name. How can...
View ArticleCreating a HP account for new machinery, and claiming the GST upfront
I need help to accurately create a new account for a machine that has been purchased (via a Hire Purchase agreement). I want to claim the whole amount of GST upfront.I really need very clear, detailed,...
View ArticleForeign Currency Invoicing
I do a lot of invoicing in USD and would like the ability to be able to put "USD" in front of the dollar figure. Also a lot of our overseas clients ask for a "Pro Forma Invoice" and in MYOB Essentials...
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