I have a customer who sent 2 bank deposits into my account for 2 different invoices, but one of the invoices was already paid.
They deposited the money in 2 different amounts to the invoices because I assume they have a $3000 dollar limit on bank transactions.
I received 2 payments for $2956.00 and $796.01 Totalling $3752.01
for invoices #**** $1364.00 and Invoice #**** $2388.01 Totalling $3752.01
The invoice for $1364 was already paid so I created a customer refund and transferred this money back to the customer. leaving a balance of $2388.01 for the oustanding invoice.
I have tried multiple times with different methods and I can't allocate the payments of the refund to the invoice for $2388.01 when i try to allocate an unbalanced transaction it will not let me save it.
Can anyone please help with this transaction mess?