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My unallocated transactions disappear like ghosts

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For the past month or so, my unallocated transactions roll up the screen and vanish.  This happens when I click through from the dashboard, regardless of which computer I log in  on.

 

I can allocate the transactions by switching to the old banking, but not in the new banking. 

 

I have a short video clip of it happening but I'm unable to attach it here. Any suggestions welcome. 


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