Hi, I have just had a strange experience with MYOB customer service - I rang and cancelled my subscription for MYOBEssentials and started a new account in different name in March, but just today noticed (after checking C/Card which I admit I have not done for 3 months)I have still been paying every month for old package plus the new one. Now, apparently there should have been a note next to my client info and as there was not I had trouble convincing operator that I had called and cancelled. I have only been recieving invoices for new package monthly. She did concede that it was odd and offered to refund a couple of them, however, again I have no idea if she did, as I was then put on hold for 15 minutes and I gave up. I then rang 1300 number to be put on hold forever as well, so also gave up.
She also told me it takes 30 days notice to cancel and I was under impression it was 10 days, regardless, I am owed over 3 months subscription. Question for MYOB - how do I know this has gone through, as again, no email confirmation and I cannot contact them?