Cancelling subscription Essentials
Hi, I have just had a strange experience with MYOB customer service - I rang and cancelled my subscription for MYOBEssentials and started a new account in different name in March, but just today...
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Havnt used MYOB before , Is there a phone support from MYOB, I have tried to call it many times but just cant get through. If my experience on the first visit to MYOB is so bad , can i expect any thing...
View ArticleMotor Vehicle Expenses
Can any smart person out there tell me how to enter new car tyres for my business vehicle, when it appears that Motor Vehicle Expenses does not exist in essentials? I must be missing something...
View ArticleCan anyone tell me where i can download a full user guide/manual for MYOB...
Looking for user manual printable for MYOB Essentials Accounting
View ArticlePayment Summaries individual non-buisness 2017
Dear MYOB staff member, I am currently trying to finalised the payment summaries for my employee, but noticed that there are a few changes in this year's (2017) form, the gross payment now has a TYPE...
View ArticleSuper Portal error
Good morning I am having problems submitting the super payment for June 2017. Over the last couple of days, the file was constantly processing but never reached the submission stage. I deleted and...
View ArticleClosing down the business - Cancelling MYOB Essentials
We have clients that are on MYOB Essentials and have closed their business. How do they close down their monthly subscription but still get access to their file? How do they store this file for 7...
View ArticleHelp on transaction
Hi All, My accountant has told me to enter a Bank Guarantee (Term Deposit) in the Balance Sheet under Non Current Assets...... how do I do this, the funds have come out of the businesses bank account...
View ArticleSole Trader Bank Accounts
HiHave just opened a MYOB Essentials account for a sole trader. The soles trader is a carpenter and he only operates his business from his personal bank account and a credit card. Where do I enter...
View ArticleBill Payment - how to remove payment
An invoice was entered into MYOB. A payment was made to this supplier but the payment has come back into our account as it was paid into a closed account. 1. I now need to remove this payment from the...
View ArticleUnallocated wage and super transaction
Hi I have unallocated wage and super payments in my bank feed but can not find the transactions to match. any help would be greatly apprechiated
View ArticleBank Feed Opening Balance
Hello, I have just added a new Bank Feed in MYOB Essentials, however made the mistake of entering an opening balance and then also adding the 2 transfers which I had done prior to the bank feed being...
View ArticleCancel subscription
Hi, I would like to cancel my susbscription but there is no option on the the website. Can I please have it cancelled online? I really do not prefer managing all this over the phone. Thank you, Sheenal
View ArticleUnable to change the date of a transaction or delete it
Dear MYOB, hoping you would be able to help me out. 1. Issue 1 (see attached) - Wanting to change the date to 06/01/2017 which was incorrectly entered as 06/04/2017. Unable to change the date as the OK...
View ArticleGST on refund/reimbursement received
A partial refund/reimbursement has been refunded for an expense we previoulsy incurred. I allocate the refund to offset the original expense incurred (negative expense), however for GST report...
View ArticleBank Transactions aren't showing
Two of my three bank feeds say "bank feed ready" and I have three bank transactions visible in MYOB all on 4/7/17. However there are no more transactions. I definitely have more bank transactions for...
View ArticleGST report for activity statement - showing no data
Hi there I've entered all my transactions and had them paid in the MYOB system but when I try to calculate my activity statement it just says there's no data for the time period (in the detailed...
View ArticleCustomer Statements
Hi I have sent out the monthly statements and one of my clients (hoping it is only 1!!) has called and there are multiple transactions showing on their account with out of sequence invoice numbers that...
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