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Processing a customer return

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Good afternoon

Help!

I have created a customer return and have tried processing it several times.

On the 'Apply to an invoice' page, there is no listing of the customer's current and unpaid invoice.  

  • I have tripple checked that the invoice is showing 'unpaid' 
  • Deleted and recreated the credit note twice
  • logged off and back on.... but still no luck

What can I be doing wrong?!

 

Thanks


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