paydirect on line missing money
i had a customer pay an invoice on 19/6 using paydirect online and the funds have not yet been deposited into my account. This is a completly unacceptable timeframe. What is the contact phone number...
View ArticleSuper Portal Change Bank details
Hi allJust went to lodge the super and realised that although I changed our bank account details in Essentials this does not filter through to the Super Portal. There is no edit button in the payment...
View ArticleLeave loading setup in payroll
I am trying to set up leave loading in payroll but my menu options are not the same as the instructions. For example, I have the tab "Earnings/deductions" not allowances/deductions" and when I open...
View ArticleSuper Portal
Hi Team, I was trying to submit super for my contractors. I managed to processed my super payment and another contractor super payment. When I prepared the csv file for other contractors then i...
View ArticleMatching payroll to bank transactions - doubling up
Hi,Im paying employees Take Home pay from an account. I then match this to the equivalent payroll. However the bank balance is doubling everytime, so the amount MYOB says is in the bank is different to...
View ArticleSingle Annual Salary Payment EOFY
Hi All, I am the sole employee and director of my small business. I have paid myself out a single salary payment last week and I want to record this into MYOB essentials. I can't see an option to do...
View ArticlePayroll
i paid 1000 from my admin account to my wages, then paid the balance from my normal account. i completed the payrun as per normal. now i jhave a couple issues to sort out. the payrun does not relect...
View ArticlePayDirect Online invoicing
set up our online payments function a number of weeks ago; we recieved two paymentsd one on Wed 21st June the second on Friday 23rd June.Tuesday 27th June we had still not recieved the funds, yet MYOB...
View ArticleCustomer Overpayment Refund
One of my customers has been overpaying his fees fortnightly for a few years and has accumulated a large credit. I bill him monthly. I have arranged to refund him the amount he has in credit and he...
View ArticleI have just signed up for MYOB essentials accounting plus payroll.
I was using payroll in my previous version of MYOB and all of my information has been migrated to essentials. What do I do about the end of financial year PAYG payment summaries. I do not seem to be...
View Articlecustomer refund
hi a customer overpaid me to which i refunded without creating a customer return am i able to allocate this transaction to something in bank feed?
View ArticleDoes MYOB Essentials have a "batch deposit" feature for accounts receivable?
Does MYOB Essentials have a "batch deposit" feature for accounts receivable?What is the best way to handle multiple transactions which have been deposited to a bank account as one amount? Doesa MYOB...
View ArticleMYOB Super Portal Password Reset
Hi,I need to reset my Super Portal password. How am I able to do this?Also, my ABN has changed, is that easy to update on the portal?Thanks
View ArticleUpdating email addess for myob correspondence
Hi. I have a new email and have updated my email address in the myob essentials site. My new email address is working as my login, however, my myob statements and emails from myob are still going to my...
View ArticleGST return not filing to IRD
Hi there,I have been trying to file my GST return online, and it will not file with IRD. The MYOB form is correctly filled in and validated and sent. The screen says the return has been filed with...
View Articleplease bring back the ability to search for an amount in branch transactions!
I need to be able to search for amounts in bank transactions and you have just taken away this function, please bring it back ASAP as I use it everyday!!!
View ArticleAccount suspended/activation
Hi I activated my MYOB essentials after my free trial however the wrong account has been activated. The one I am using for my business has been suspended. Does anyone know how to ammend this? I am...
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