Cancel Subscription from Overseas
Hello, I wish to cancel my Essentials subscription from overseas. I cannot call the service line to do this so please advise the best method.
View ArticleBank Feeds not Updating (last 3 days)
Hi, Our bank feed has not come through for 29th, 30th, 31st or today. There are no transactions coming through at all for the last three-four days. Can someone look at this please ASAP? Kristy
View ArticleHow to cancel a subscription
I want to cancel my Essentials Business subscriptions - I have 2 - but can find no way to do this myself and everytime I get on the phone it's an hour or more wait time.Should it really be that...
View ArticleCreate Rule Error
Hi All,Whenever I create a transaction rule or edit an existing rule it now keeps asking me for another account allocation line when it is not needed as it already balances - see screenshot attached....
View ArticleCancel a MYOB Essential subscription
HiI need to cancel a MYOB Essential subscription for a client - could someone please assist. I was told to log this requested here. ThanksDeana FryKingsmead Bookkeeping
View ArticleHI. I have recently resigned from a job where I managed the MYOB Essentials...
HI. I have recently resigned from a job where I managed the MYOB Essentials accounts.A new administrator has been appointed and I have added them as the new administrator of that business with all of...
View ArticlePayroll - general ledger
Hi New to this, have a client using Essentials - why is GST Payable/Refundable showing up in transaction forpayroll - the Wage& Salaries/Kiwisaver Expense and PAYE are set up as tax rate exempt?...
View ArticleCan you show allowances (in payroll) on a different line of the P& L?
Hi AllFor reporting purposes we would like to see allowences on a different line in the P&L than the regular wages.Is this possible?I wasn't involved in the set up of MYOB Essentials and cant seem...
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Unsuccessful email delivery
HiI have had the following message:Diagnostic-Code: rejectedIt says the email delivery was unsuccessful.This is a payslip that has gone numerous times before, and the employee has not changed their...
View ArticlePayment via credit card saying system is under maintenance
I am having trouble with clients/customers not being able to pay via the online invoice portal as it is saying "Our system is currently under maintenance. Please try again in thirty minutes." I am not...
View Articlemyob essentials not sending bcc emails
my myob essentials wont send a bcc email to my outlook email address, only started happening on monday. Any ideas??
View ArticleAccount Edge Pro Not Sending Emails -
Hi, The last few months I have found a good majority of my customers are simply not recieving their invoices. I have had a couple also call me to advise they have found them in their spam folders with...
View ArticleHow do we change the email address for MYOB bills?
We haven't been receiving invoices/receipts for direct debits since changing email addresses. It has been changed in all other parts of the system I believe.Grace
View ArticleCredit card feeds not working
Except for bank interest charges, all other credit card transactions are not showing up. Status of bank feed for the credit card account indicated Bank Feeds Ready. Why is this happening?
View ArticleCredit card feeds not working
Except for bank interest charges, all other credit card transactions are not showing up. Status of bank feed for the credit card account indicated Bank Feeds Ready. Why is this happening?
View ArticleCancel Subscription
Hi could someone from MYOB please assist me. I have been trying to get through all day and the wait time is always over 1 hour. I need to cancel my subscription and the process seems to be a bit...
View ArticleCancel subscription
Hi, I have been trying to get through all day via phone but its always over an hour wait. I would like to cancel my subscription please asap.
View ArticleRe. MYOB subscription invoice address update
Hi MYOBI don't know how to update my current mailing address in MYOB subscription Tax invoice?thanksJohn He
View ArticleSeparating payroll allowances to be a different account
Hi AllFor reporting purposes we would like to see allowences on a different line in the P&L than the regular wages.Is this possible?I wasn't involved in the set up of MYOB Essentials and cant seem...
View ArticleSick Leave
Hi, Can someone please confirm if sick leave is entered under personal leave in Essentials. Thank you.Deborah
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