can I upgrade from the original myob firstedge and keep my data?
I've recently moved from os 10.6.8 on a mac to 10.8.5 and MYOB first edge wont run. Will all my client data migrate to a MYOB product that will run on 10.8.5? I have very simple invoiceing and client...
View ArticlePayments Received in Advance
Hi We are a sports club and enter on a term-by-term basis for fees. Many of our members prefer to pay in instalments and will often keep the payments rolling over the school holidays to be offset once...
View ArticleUnreconcile a single bank transaction
I have an issue where two transactions are showing in my client’s essentials bank rec as reconciled but are not yet allocated.How do I unreconcile these transactions so I can match to the actual...
View ArticleDashboard Bank Balances
Hi there, Sorry I'm new to all this so I will try and explain it as best I can. I have 2 bank accounts, one for everyday (cheque) and one for gst, kiwisaver etc (savings). I was using the live bank...
View ArticleBpay / other payment options on invoices
Hi, In MYOB essentials am I able to include the BPay option on my invoice to customers so that there are additional payment options, other than just bank transfer? Appreciate feedback or guidance on...
View ArticleBank Statements
I joined MYOB Essentials in December 2016. Can I reconcile Bank Statements from 1/4/16 or can I only reconcile them from the date of joining?
View ArticleBank Feeds Not Updating
Hi, Our banks feeds are not fetching the latest transactions from Commbank, They are currently reflecting last months bank statement but will not bring the new transactions Please assist Thanks
View ArticleThere are no employers set up for this user.
I'm trying to upload a super file to the Super Portal for the first time. I get an error message that reads There are no employers set up for this user. When I go to Maintain User the Employer Access...
View Article2nd business created by mistake
Hi, Can you delete the first business that I created by mistake? Thank you, Aaron
View ArticleReport won't generate
I cannot generate GST report. Have cleared browsing cache & loaded [*.]essentials.myob.co.nz, [*.]myob.co.nz & [*.]myob.com as exceptions to my pop-up blocker (in Chrome). What should I try ?
View ArticleUnmatch an allocated transaction
I want to delet a general entry and Myob doesn't let me delet it because I have matched the entry to a bank transaction. But I have too many transaction with the same amount so it is very hard for me...
View ArticleBank Transactions need to be transferred from Trial to Live Subscription
Hi, In the process of moving from a trial version to a subscription, I have ended up with two business IDs, and bank transactions in the trial account. How do I copy or move these bank transactions to...
View Article2016.3 Upgrade
Hi, I am trying to upgrade from Accountright Plus to new 2016. I have sent off my file to be upgraded and have recieved this message back from MYOB. I’m part of the Migration Services team at MYOB,...
View ArticleOrders and Prepayments
I order and prepay for goods so I enter a purchase order. When I convert this to an invoice from the supplier (bill) the invoice comes up showing the goods as being received, however, they aren't.How...
View ArticlePaid Leave already taken by Employee
I have just started using payroll part way thru a year. All of my employees have taken some holidays in advanced and I dont know how to set that up in payroll to reflect this. For example one employee...
View ArticleCancelling MYOB Essentials Subsription
Hi there I would like to cancel MYOB esential subscription for our client from New Zealand. Could you please help? Regards Tracy Shui
View ArticleAccount suspended
Hi I have finished my free trial period and my accout has been suspended. I have already set up a direct debit for my subscription and a debit has already been made for January so I dont know why this...
View ArticleEmailing - purchase orders/invoices
How can I change the default message when I email a purchase order .
View ArticleMatching problem with payroll transactions
Hello I did a pay run for a employee and the take home pay was $2094.8 but when i did the bank transfer i did $1878.8 and then i did a another bank transfer for $216 to make the total $2094.8. Now i...
View ArticleError made on previous payrun payslip
I have made an error on a previous payslip but I am unable to delete the previous pay as suggested in other posts because the "Pay History" tab under the employee's name is blank. Why would this be?...
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