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Adding new users but the user doesn't receive a invitation email

Hi, My director has been trying to add new user, but the new staff never gets the invitation email..He tryed a several times,but still doesn't work.Looked everywhere like spam/junk mail box, but no...

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Bank transaction

Hi, Is there any way possible of automatically matching (Bank transaction) for eg Fuel or building material description to the right hand column? Cheers

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Ability to create electronic supplier batch payment for bank

When are we going to get the ability to create DC files for bulk supplier payments in Essentials?i.e. the same functionality as Electronic Payments in AccountRightIt is very limiting not having the...

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Failed to fetch accounts: GATEWAY_TIMEOUT

Is there a problem with the Essentials back end. I'm an accountant trying to access my clients chart of accounts and I keep getting this message.Failed to fetch accounts: GATEWAY_TIMEOUT

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Essentials unuseably slow

Hi  &  Can you confirm if there is a problem with Essentials at the moment. It is currently so slow it is unuseable. It was a bit slow this morning, but this afternoon it has just ground to a halt....

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I can not see the account name under the "allocate to" in "Link documents to...

Hi there, I created a acocunt and I can see it in the account list, but when I try to use it in the "link documents to bills",I can't see it.Can you please help me? Kind regards,Oliver Li

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RESOLVED: MYOB Essentials - Trouble accessing the login screen - 11/08/2017

Hi all, We are currently investigating reports of some clients having trouble accessing the login screen for MYOB Essentials. We're also looking into performance issues reported by some clients. We're...

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Bank Feeds not updating

Hi, I have opened a second company and Myob and since then my first companies bank feed has stopped working and the second company's feed has not updated since the 10th.   Have I possibly done...

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Deposits not appearing on feed

Hello community, I'm having some difficulty with my bank feeds, all of the debits appear the way they should. If I pay for goods or services using my cards, no problem, it all appears in my bank feed....

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Bank Feeds

Hi, I currently have 3 bank feeds and I have never had a problem with them. One is now saying 'invalid account name' and I am unable to access is as it isn't loading bank feeds anymore. How can I fix...

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Quote line without value

There needs to be quote lines without having to add a value at the end of it. Some of our quotes get very long and descriptive without itemising anything, it gets annoying when youve spent time writing...

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how to change open balance date for a new purchase MYPB

I download MYOB essential on12/08/2017. The software initial open balance date is 1/07/2017. While I want to record data for financial year 1/07/2016-30/06/2017. what can I do to change open balance date.

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Mistake in setting up Item's Linking Account

HI I discoveerd that of the newly added item to my item list was wrongly linked to other account ( the cost of goods sold was linked to Sales ) so i had difference between TOTAL SALES in the Item Sale...

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Subscription

Why is there not an option to cancel a subscription via the website?  It seems that there are many complaints about this on various forums.  Many members complain that calls to the 1300 number go...

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Rental Income Statement

Hi, I've just started using MYOB, and I'm having difficulty trying to attach an income statement from the real estate agent against the bank transaction. Is there a way of doing it or do I put it as a...

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Error Message that Keeps Popping Up Shutting my MYOB Accounting Program Down

Hi, I'm trying to go into customising forms to alter an existing saved payslip form and everytime, I go into modify it, this error message comes up and shuts the program down. I can't make any changes...

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How to change open balance date

I download MYOB essential on12/08/2017. The software initial open balance date is 1/07/2017. While I want to record data for financial year 1/07/2016-30/06/2017. what can I do to change open balance date.

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Statements - Emailing Multiple Addresses

Hi, Does anyone know why when emailing statements it won't email to all email address attached to the contact? ThanksNatasha

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Change default invoice number (delete the leading zeros)

Good Morning, I am using MYOB Essentials and I want to change our default invoices sales numbers to have less 0's i.e. instead of INV000000001 to say INV001 but I can't find a setting to change it. Is...

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GST Free Capital purchases

There needs to be a new tax code Captial GST Free.   Our Accountant advised us that the purchase of a residential property has to be recorded as a Captial Expense on the BAS and to record it as G10 on...

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